TERMS AND CONDITIONS
The sale in the Online Store is based on the Terms and Conditions of this Online Store, which every customer should read before ordering.
Placing an order constitutes acceptance of these Terms and Conditions.
SC MISS CAKE TIM SRL, based in Timișoara, Str. Pestalozzi, no. 22, Timiș county, registered at the Commercial Register at the Timiș Court under no. J35/2709/2014, with tax code RO33862967, phone: 0747016166, e-mail: info@pocsweets.ro.
The store is run by S.C. MISS CAKE TIM SRL. , The Store reserves the right to modify these Terms and Conditions in their entirety, or any part thereof, at any time without prior notice. The customer is not bound by the provisions of the Terms and Conditions that were modified after the order was placed. By purchasing products from our store, the Customer accepts these Terms and Conditions.
Online Store Terms and Conditions
People who are 18 years old and have full exercise capacity can be customers of the Store.
Our store sells products online. We offer services 24/7, 365 days a year. As a result, orders can be placed 24/7.
All products available in our store are in stock and their status is updated every day. However, product availability information is subject to change without prior notice.
The store sells 100% vegan, organic products, without lactose or animal products.
1. Prices
All prices are in RON. The gross price including the applicable VAT rate is indicated together with a full description of the products. The price of each product specified when the order is placed is binding and will not change until payment is made.
The Store reserves the right to change the prices of the products available in the Store, to introduce new products, to make and withdraw special offers on the Store’s websites or to modify the websites.
For products that have a special price, or products that are on sale, orders will be fulfilled in the order in which the confirmed orders appeared in our electronic sales panel. The number of items that have a special price or are on sale is limited. Special prices are only valid for a certain period of time. The customer cannot claim a refund, i.e. the difference between the special price and the regular price, if the order was placed after the period when the product was available at a special price.
2. Orders
Orders are made by correctly filling out the order form on the website.
Orders can only be made by people who have registered and have an account at the Store, or those who will provide all the necessary information to carry out the transaction.
Each order placed by the Customer is confirmed – we will send an email informing the customer that we have received the order.
The store reserves the right to verify the order. If no contact can be established with the buyer or the order cannot be verified, the Store reserves the right to suspend the execution of the order.
3. Delivery
Delivery by courier on the territory of the country costs 19.99 lei, in Timisoara the cost is 11.99 lei, in the towns around Timisoara the cost of delivery is 15.99 lei.
Delivery is free for all orders over 139,99 lei.
All orders received until Wednesday at 11:00 a.m. are delivered to couriers in the current week, orders registered after 11:00 a.m. on Wednesday, Thursday, Friday, Saturday and Sunday are delivered the following week.
If there are problems in the execution of the order, the Clients will be informed immediately about this aspect. By executing the order, we mean sending the goods to the customer.
The store does not assume responsibility for damage or loss of goods by the courier company. If the courier service is chosen by the buyer, the Store assumes no responsibility.
The store does not assume responsibility for shipments that were not delivered by a courier service due to the customer’s fault (a contact could not be established, no one was at the address, incorrect delivery address) or due to the courier service’s fault. The courier service makes several attempts to deliver the shipment. If it is not delivered for any of the above reasons, the shipment is considered delivered. The delivery cost for external orders varies and is displayed when placing the order.
4. Returns and complaints
The seller considers requests and complaints and provides information about the product orally, in writing, by e-mail or in electronic format.
When making complaints or requests, the Customer should use the order number of the order or provide the necessary information for his/her identification.
The store will respond to the complaint within no more than 14 working days from the moment of receiving all the necessary information. Responses may be provided in the same form in which the request or complaint was submitted.
Reimbursement is only possible if all requirements set out in these Terms and Conditions have been met.
The customer is obliged to send the packaging with the product, proof of purchase of the product (receipt or invoice) and the completed return form, within 90 calendar days from the date of purchase. In the case of parcels sent outside the EU territory, the customs office may impose a customs fee depending on the country to which the parcel is sent. This fee must be paid by the customer who wants to collect the package.
Complaints and returns are accepted by phone at phone number: 0747016166, and in writing at the following address: S.C. MISS CAKE TIM SRL., based in Timisoara, Str. Pestalozzi, no. 22, Timis county, or e-mail: info@pocsweets.ro.
The amount refunded is the price of the product minus the cost of delivery and operating costs, such as the costs of preparing the goods for transport.
After the complaint / return has been accepted, the money is returned to the account described in the return form within 14 days.
5. Payment methods
The store offers three payment methods:
- Cash on delivery – the customer pays for the products at the time of delivery
- Money transfer – payment is made after placing the order. The customer can make a transfer via the Internet, in a bank or in a post office. The account number will be sent by e-mail, together with the information about the acceptance of the order. The order will be executed after we receive the payment.
- Payment by card – payment cards are accepted, including MasterCard and Visa. The customer’s card is charged when the Store starts executing the order following the acceptance of the order. Information about order acceptance will be sent to the Customer by e-mail.
6. Refunds and Overpayments
In cases where the Store is obliged to refund the Customer’s money paid by him/her to the Store’s account, this return takes place within a maximum of 14 working days.
If the Customer made the payment by credit card or by electronic transfer, the refund is made to the credit card or bank account from which the payment was made. In case of traditional bank transfer, cash on delivery, or when, for reasons beyond the Store’s responsibility, the identification of the bank account number from which the payment was made is not possible, the refund will be made to the customer’s account in the Store (surplus). The surplus from the Client’s account will be transferred to the Client’s bank account only when he/she requests it. The order is entered in the Store through the contact form or in writing to the Store’s address.
The store reserves the right to verify the identity of the Customer requesting the refund. The Store is not responsible for the failure or delay in making the refund if the Customer, despite a request sent to his/her email address, has not indicated the bank account where the payment is made, or if he/she does not provide the Store all the necessary data to make the payment. The Store is not responsible for the failure or delay in making the refund if such a situation results because the Customer has provided incorrect personal data (name, address) or incorrect account number.
7. Use of the Site
By using this Site, you agree to these terms of use.
Access and use of this Site are subject to the following terms of use and all applicable laws and regulations. By accessing and using the Site, you accept, without limitations or qualifications, these conditions and acknowledge that any other agreements between you and S.C. MISS CAKE TIM SRL are replaced by the provisions of these Terms of Use. If you do not agree or do not accept, without limitations or qualifications, the Terms of Use of this Site, please leave this Site.
SC MISS CAKE TIM SRL. grant permission to use the Site under the following conditions:
You can download the Content, but only for your personal and non-commercial use and on the condition that you comply with the copyright and other intellectual property rights contained in the Content;
You are not allowed to distribute, modify, copy (except as mentioned above), transmit, display, reuse, reproduce, publish, authorize, grant a license to use, create derivative works from , or transfer, sell or otherwise use the Content, without the written consent of S.C. MISS CAKE TIM SRL.;
It is prohibited to use the Site to display or transmit any material that is threatening, false, deceptive, abusive, harassing, licentious, libelous, vulgar, obscene, scandalous, inciting, pornographic or profane, or of any other kind of material that may constitute or encourage behavior that could give rise to a crime, or could lead to civil liability, or otherwise violate the law. SC MISS CAKE TIM SRL. will cooperate with any of the authorities designated to apply the law and will comply with any court order by which the S.C. company is required or ordered. MISS CAKE TIM SRL. to reveal the identity of any person who would display or transmit any kind of information or material of this kind on or through the Site;
It is forbidden to use the Site for advertising purposes or for any kind of request/offer of a commercial nature.
8. Ownership of Content
The website and everything it contains, including without limitation all texts and images (“Content”) that are owned and copyrighted by S.C. MISS CAKE TIM SRL. or others with all rights reserved unless otherwise specified. Any Content that consists of a brand, logo, or service mark represents the registered and unregistered trademark of S.C. MISS CAKE TIM SRL. or others. It is strictly forbidden to use any Content, with the exception of those provided in the Terms of Use, without the written permission of the “Content” owner. We also inform you that S.C. MISS CAKE TIM SRL. they will ensure and resolutely impose the recognition of intellectual property rights in accordance with the laws in force, reaching, if necessary, the prosecution of those guilty of the infringement of intellectual property rights in criminal courts.
9. Confidentiality
Any personal data such as: your name, address, telephone number or e-mail address that you transmit to the Site by e-mail or in another way will be used in accordance with the Privacy Policy. (Access is through the Site). Any other kind of communications or materials that you transmit on this Site, such as questions, comments, suggestions or other such messages will be considered non-confidential and not protected by certain intellectual property rights.
SC MISS CAKE TIM SRL. is registered as a personal data operator at the National Authority for the Supervision of Personal Data Processing.
10. Lack of guarantees
The entire content of this site is subject to change and is provided to you “As Is” without any warranty of any kind, either express or implied.
11. Exoneration from Liability
The use of this site is entirely on your account, S.C. MISS CAKE TIM SRL. and its affiliated companies, officials, agents or any other party involved in the design, production or offering of the site are not liable for direct or indirect damages, of any nature, resulting from or in connection with the use of this site or its content .
SC MISS CAKE TIM SRL. does not assume any responsibility and will not be liable for any damage or viruses that could infect your computer or other assets as a result of accessing this site, or downloading any material, information, text, video or audio images from this site .
12. Links to Third Party Sites
The site may contain links to other sites owned or operated by parties other than S.C. MISS CAKE TIM SRL. Such links are provided for you to use only if you wish to do so. SC MISS CAKE TIM SRL. does not control, and is not responsible for the content and conditions of confidentiality or security and the functionality of these sites. Without being limited to the above, S.C. MISS CAKE TIM SRL. specifically disclaims any responsibility if these sites:
Violates the intellectual property rights of a third party;
They are inaccurate, incomplete or contain misleading information;
They do not have a commercial character or do not respond to the fulfillment of a certain purpose;
It does not provide adequate security;
They contain viruses or other destructive elements; or
They are licentious or slanderous.
Also, S.C. MISS CAKE TIM SRL. does not authorize the content or any other products and services provided on such sites. If you enter through a link on such sites or on this site, you personally assume the risk, without the permission of S.C. MISS CAKE TIM SRL.
13. Revisions of these Terms of Use
SC MISS CAKE TIM SRL. may, at any time and without prior notice, revise these Terms of Use by updating them. You are required to comply with any and all such revisions and therefore you should visit this page of our website periodically to review the updated Terms of Use.
It is prohibited to use this site to post or transmit any illegal, threatening, false, deceptive, abusive, harassing, defamatory, vulgar, obscene, scandalous, incendiary, pornographic, profane or any other material that may constitute or encourages behavior that could be considered criminal, give rise to civil liability or violate any law. The Company will fully cooperate with any authorities enforcing the law or any court order requesting or ordering the Company to reveal the identity of the persons who post or transmit such information or materials; you agree that the Company, at its option, may terminate or interrupt your use of the site if you do not comply with the Terms of Use. At the time of the respective suspension or termination, you must (a) stop using the site and (b) destroy any copies made of any part of its content. You will not hold the Company liable for any damages, costs, liabilities, expenses (including attorneys’ fees) and settlement amounts related to any suit, claim or action brought by a third party against the Company as a result of (a) negligence, misrepresentation, error or omission by you or (b) your violation of the Terms of Use and applicable laws or regulations.
14. Applicable legislation and Jurisdiction
These Terms of Use and the use of this site are governed by the laws of Romania. The competent courts in Romania will have exclusive jurisdiction over any and all disputes that will arise from or will refer to or will be in connection with the provisions of the Terms of Use and/or the Content of the site or in the case of disputes in which these Terms of Use and /or this site will be considered relevant facts for such disputes.
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=RO